Troubleshooting

General Information:

1. Can't receive and send MMS

Different service providers have different setting for GPRS and MMS, such as server name, user name and passsword. You have go to our GPRS & MMS Setting page to manual input your setting. Delete all existing GPRS accounts in your phone, create a new GPRS account according to your service provider's setting.

2. Can't go online through GPRS

Different service providers have different setting for GPRS and MMS, such as server name, user name and passsword. You have go to our GPRS & MMS Setting page to manual input the setting. Delete all existing GPRS accounts in your phone, create a new GPRS account according to your service provider's setting.

3. Can't charge the phone

If you can charge the phone from computer USB port, it means the AC charger (wall charger) is defective.
If you can't charge the phone from computer USB port, the problem might be the AC charger or the USB cable or the USB socket on the phone. Try other AC charger and USB cable to find out which one is deffective.

4. Screen broken, what to do?

You need to send back the phone to us to replace the screen. If you have technican to do the screen replacement, you can send broken screen only back to us so that we can order the same screen accordingly.

5. Camera module not ready

Please restore factory setting and try again. Code for restore factory setting is 1122. If problem still exists, please set the camera to save photos to memory card and try again.

6. Driver required when connect the phone to computer

Windows 2000/XP/Vista/2003/2008 and Linux come with driver for USB connection. If driver required, it means the driver has been changed or lost, please try on other computers or reinstall the operation system.

7. Can't find service provider's network or "emergency call only"

Please make sure that the phone support your provider's network and band. A GSM 900/1800MHz phone will not support the band of 1900Mhz or 850MHz.

8. Language changed to Chinese after restore factory setting

Please input *#0044# and then dial call button, the language will change to English language.

9. Accessories broken

For the phones we sold, if there is any defective accessories during warranty period( 1week ) we can send replacement by courier after we received the defective one. If accessories out of warranty period, you can buy new accessories with your next order or buy the accessories from us ( only for the phones we sold).

10. Other problems like screen blank, black, can't hear caller's voice...

You need to contact your seller and ask for their help. If you bought the phone from us, please contact us.

11. I can't solve the problem by myself or in my side, what to do?

Please always restore factory setting for the phone if there is any problem. If problem still exists, you need to contact your seller and ask for their help. If you bought the phone from us, please contact us by email, containing order number, model number, IMEI number, problem description (photos). We will solve the problem for you !

Shortcuts for phone settings

Change language: *#0044# + dial for English
Check Version: *#8375#
Firmware version: *#8882#
Test：*#87#
Debug：*#8899# （？）
IMEI number:*#06#
Restore factory setting:*#66*#
Factory setting:*#3646633#
Auto test:*#87#
Password for restore factory setting: 1122